Don't Get Burned By Web Designers

Web Design Tips For Building A Successful Site
Two Possibilities: Happiness Or Suffering

If you bring up the subject of web design with small business people, it wouldn't take long to find someone who has been burned by a web designer. Perhaps they have even come to the conclusion that a web site is not worth the expense. Let's look at how and why that happens, and outline some success principles that will help you when you need web design services. Since so many web designers get it wrong, the web design principles that actually work may surprise you.

One of the problems with web design is that software programs have made it seem easy to create a web site. If you have the software, it would not take you long to build a web site. There are an abundance of inexpensive templates available to make it even easier to put together a web site. Getting a professional looking web site is not difficult at all. So you may wonder, why is that a problem?

The process of creating a web site does not end with making it look professional. In fact, that could very well be one of the least important aspects of a web site design. Let's face it, there are ugly web sites that make a lot of money. Since life is not fair, there are great looking web sites that make little or no money. I'm not saying the professionalism of your web site is not important; I am saying it's not enough.

There is a serious flaw in the web design industry, and small business owners are especially prone to fall victim to it. The problem is that usually, very little business planning goes into a web site design. Too many web designers are more concerned with selling web design than taking the time to build an effective web site.

This deficiency stems from the fact that very few web designers are marketing people. Small business people do not have big advertising budgets, so they are easily attracted to the low rates of average web designers. Good marketing means setting priorities and effectively using your resources to accomplish goals.

The one element I find seriously missing in web design is the very thing that is fundamentally important; that element is uniqueness. A Unique Selling Point (USP) is one of the basic tenets of marketing. You must answer the questions: why should I buy from you, and, what makes you different from my other choices? If you fail in this area, your web site visitor will not be kind to you. They will leave and not come back; they will probably not tell you why they left either.

Read your web site copy to see if it contains another common error. Does it say, "We this," and, "We that?" Do not "we" on your web site visitors! Your web site copy should speak to the visitor, address their needs, and solve their problem. It must compel them in some way. You need to draw them in and sell them on your solution.

When you take notice of how many web sites violate these basic marketing principles above, you will begin to see how you have the opportunity to rise above your competitors. Just think, if the majority of business web sites are violating even these most basic principles, how much more could you benefit from hiring a web designer who understands marketing?

There is a lot of emphasis placed on search engine optimization (SEO), and there should be, because this is very important if you want to have your web site found by people using the search engines. For most web sites, search engines account for 80% to 95% of all visitors. However, as important as SEO is, if you have a web site that is not creating sales with the visitors you are already getting, SEO is the wrong priority.

The next principle is the one you will probably find the most surprising. People actually read web sites! Yes, they do have a short attention span, and we will look at that point next, but they do read. There have been many studies done to document the way people use web pages. Even though so much attention is given to graphics, the studies show that well over 75% of the time, web page users read the text before they notice graphics.

This does not mean that graphics are unimportant. Visual elements are one of the many advantages a web site can provide. When you consider that people use the Internet to seek information, then it does makes sense that they will read your web site's content. Providing the right information can mean the difference between winning a customer, or surrendering them to your competition.

I also promised to cover the short attention span issue. It is often called the 3 second rule. According to web studies, if you cannot capture the attention of your visitor in approximately 3 seconds, that's how fast they usually leave your web site. I suspect the reason is because so many web sites are such a horrible waste of time, that people's patience has been worn down. The solution is to have a fast loading page that quickly clues them in that you can solve their problem. If they can "skim" in a few seconds, and you grab their attention, you have successfully drawn them in so they will stay a while.

Statistically, it takes 7 visits before you make a sale. If your web site is not done correctly, you will have dismal results because you can't get them to come back seven times. That is why so many web site owners are disappointed with their success. That is why some web designers provide what seems to be a bargain, while other web designers have to charge more to give you a better value. It takes more time to plan and create a good web site design.

The good news is that most of your competitors will go for the bargain and suffer the same fate as everyone else who does not realize the value of an effective web site design. Very few of them will invest the resources needed for success. If you do, you can win. This does not mean you need the big budget of a major corporation, or that it has to be expensive, it just means you need to be willing to do better than average. The rewards are much greater when you stretch beyond the norm.

About the Author: Steve Chittenden seeks to help business owners and organizations market themselves effectively and succeed. His company, Creative Business Services, provides carefully planned web design, graphic design, writing, and marketing services aimed at achieving this goal. Please visit www.cbscreative.com for more information.

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Is a Super Bowl Ad Really Worth the Cost?

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One Super Bowl ad runs $2.6 million. Is it a good investment? What else might an advertiser do with that kind of cash? Do the people’s favorite ads even get the best results?

Super Bowl ads have, for years, been little more than a beauty contest for advertising agencies. When a company selects an agency's ad to represent it during the Super Bowl, it’s sort of like choosing a girl to represent a state in the Miss America pageant. Super Bowl ads are an iconic, cultural phenomenon that makes very little sense; essentially, they're the advertising equivalent of bathing-suit-clad girls with big eyes and high heels talking about their dreams of world peace.

Over a year, the price of one Super Bowl ad could provide your company exposure to 50 percent of the population of Southern California. It would buy you enough radio repetition for the average listener to hear your ad four times a week, 52 weeks a year throughout Los Angeles, San Diego, Orange County and the Inland Empire (Riverside and San Bernardino). Altogether, $2.6 million could buy you several thousand ads, which would reach a total of nearly 15 million people.

Paying $2.6 million for an ad to air during the Super Bowl might possibly be the dumbest thing you could do with $2.6 million. Or the smartest. It all depends on what you communicate in the ad.

The Dumbest Super Bowl Ad of 2007: FedEx Ground
Although this was one of the more clever and entertaining ads this season, it'll also prove to be counterproductive. Remember the ad? A bunch of people are sitting in a conference room …

MANAGER: FedEx saved us with their overnight service, so we’ve added FedEx Ground for everyday shipping.

JOEL: Ground? That doesn’t sound fast.

RELAXED GUY LEISURELY HOLDING COFFEE: Actually, Joel, FedEx Ground is faster than you think.

MANAGER: We can’t judge things by their name. Don’t you agree, Harry?

EXTREMELY HAIRY GUY: Absolutely.

MANAGER: Eileen?

GIRL LEANING HARD ON HARRY: Of course.

MANAGER: Joy?

JOY: (Gives an effervescent giggle with a beaming smile)

MANAGER: Bob?

BOB: (Bobs his head up and down in an extreme fashion)

GUY WITH HUGE DOUBLE CHIN: You see, Joel, we all agree that FedEx Ground is fast, despite the name “Ground.”

MANAGER: Well said, Mr. Turkeyneck.

The ad ends with the FedEx logo revolving quickly to reveal four variations--FedEx Ground, FedEx Express, FedEx Kinko’s and FedEx Freight--while an off-camera announcer says, "FedEx Ground. Fast. Reliable. And for less than you think."

Here are the major problems with the ad:

1. The ad clearly illustrates that Joel was right; you can judge things by their name.
2. The people arguing that FedEx Ground is fast “despite the name” appear bizarre and ridiculous. Joel is the only normal person in the room. We identify with Joel, not with the others.
3. “For less than you think” is ambiguous ad-speak. Specifics are always more powerful than generalities. “For as little as $2 a package” is specific. And far more impressive.
4. The ending of the ad is soft and unfocused. We’re not yet convinced that FedEx Ground is a worthy alternative to UPS, and it seems that FedEx isn't completely convinced either. In the end, the company wants to be sure that we realize there are at least three other FedEx options: FedEx Express, FedEx Kinkos and FedEx Freight.

The Smartest Super Bowl Ad of 2007: Two Lions for Taco Bell
Remember the ad? A pair of lions are looking at a group of campers in the distance eating lunch while on safari. The lions smell the new steak taquito from Taco Bell. The rest of the ad is one lion trying to teach the other how to pronounce “carne asada,” the type of steak used in the taquito.

Here’s what makes the ad work:

1. A lion is king of the jungle; its opinion is respected.
2. Lions are meat-eaters, absolute carnivores.
3. Viewers learn how to pronounce a strangely spelled word--carne asada--thereby increasing their comfort level when ordering the item at Taco Bell.
4. The ad ends with a mouthwatering close-up of freshly grilled carne asada steak as it's being sliced. You definitely want to taste it.
5. The ad is focused on one thing: the carne asada steak taquito. Taco Bell’s agency had the wisdom not to include any images or descriptions of other Taco Bell products.

TV is an impact medium. But there will be no impact if the viewer isn’t paying attention or if your ad's message is unfocused. The Super Bowl is the one event each year that guarantees viewers will be paying attention. We tune in as much for the ads as for the game.

Are your ads entertaining but counterproductive, like the FedEx ad? Or are they entertaining, focused and convincing like the Taco Bell ad?

Follow the lead of FedEx Ground if your goal is to entertain America. But if you want to sell product, I suggest you study Taco Bell's script.

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Roy Williams is Entrepreneur.com's "Advertising" columnist and the founder and president of international ad agency Wizard of Ads. Roy is also the author of numerous books on improving your advertising efforts, including The Wizard of Ads and Secret Formulas of the Wizard of Ads.

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