5 Law Firm Marketing Strategies to Retain Clients

Okay, youve landed a couple of good clients through your law firm marketing program. But landing them is only the first part of your task. Now the real work begins as you find a ways to keep those clients you have worked so hard to get. business has been picking up since you revised your marketing strategy and things are looking up for steady growth in your practice.

Along with new clients comes the inherent need for more time to spend on their cases. Now the problem is not enough new clients but work flow and time management to handle them all. With such a limited schedule, how do you keep them happy so they dont run off and hire your competition

It is a situation that many attorneys find themselves in and the stress and frustration is overwhelming at times. The best thing to do is stop, take a deep breath and know that there is a simple solution to manage this situation.

The following five strategies are designed to help you maintain a good working relationship with your new client. You managed to land them, now get to work keeping them

1. Begin work on the case immediately. As soon as the client signs on, spend time that day or the next working on the case. This is not only to protect your clients best legal interests, but also to show them their need for immediate legal help. It also shows them that you genuinely care about them.

2. Send the client some form of written communication within 48 hours of taking the case. It isnt enough to start working immediately on their case. You must show that you are working and making progress by e-mailing them a copy of everything you do. Consider time stamping your e-mails so that your client sees you have begun working on their case almost as soon as you landed it.

It is also wise to send a tangible copy of all of your communications with your client. Often, it is easier for people to pay for services they can actually visualize. When they can see some physical evidence of your work, it seems worth more to them.

Follow-up letters after phone calls or in-person meetings are another great way to clarify and avoid misunderstandings. They also serve to protect you from malpractice accusations because you have everything documented and dated.

3. Send out a brief survey directed at new clients. Within one week of landing the new client, send out a one-page survey. This can be a great way to collect data on vital questions for use in future law firm marketing strategies; this is also a good time to ask them for their birthdays and anniversaries so you can send a card, which is a great
marketing strategy.

Why did they select your firm
Who else were they interviewing
What do they like best/worst about working with you
How can you improve
How fast was your response time to their initial request
How did they find you
Do they know of anyone else who could use your services
Additional contact information, etc

4. Send out a client satisfaction survey after you have completed the case. This is another great way to maintain good communication with clients. It also shows them that you really care about their opinions and feelings. They will see that their cases and how it all turns out are important to you.

5. Send the client a hand written thank you card. Nothing says you care like a greeting card. Send out the card the same day they select you as their attorney. It doesnt have to be anything fancy, but you should do it because no one else does.

While this seems like just a catchy line from a greeting card commercial, it really is useful. If you have taken the time to not only find a card, but to personally sign it, you will once again be showing your client that you really do care about them on a personal level.

Clients must feel like you are there to serve in their best interests because you want to be there. Lawyers have the negative reputation of only being in it for the prestige and the money. While these are two important factors from your business view, they are of little concern to your client. You must show you care through your law firm marketing efforts and your communication with your clients. If you dont care about them, they wont care about you.


About the Author

Stephen Fairley is CEO of The Rainmaker Institute is the nations largest law firm marketing company that specializes in helping small law firms generate more and better referrals and create a 7 figure law practice. Over 6,000 attorneys have benefited from our proven Rainmaker Marketing System. Attorneys: claim your FREE legal marketing CD 7 Keys to a 7 Figure Law Practice at

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The Importance of Marketing Mix and the 4 Key Mix Elements

The marketing mix section of your small business marketing plan concentrates on the tactics used to achieve the marketing and business plan. Those tactics can be categorized as the four Ps of marketing: product, price, promotion and placealso known as the distribution channel.

A common analogy used in describing marketing mix is relating the mix in marketing mix as being the ingredients in a recipe: you need to get the quantities of each element right or the result will not be what you need or expect.

Consider the following questions carefully when you build your marketing plan:

When developing your marketing tactics for the product, you must consider the features, advantages and benefits of the product. Define all the characteristics of your product. Define and rank which are most valuable to your target market Why are they valuable to your market Define what is unique about your product and why it has a competitive advantage something that is not easily duplicated. Consider conducting a marketing research survey to test your assumptions. You may be surprised to find out that what you thought was important to your market is not. Make sure you can address all these questions in your marketing plan.

Pricing your product sounds like a straightforward process but the reality is that it is a very complex process. At what stage in the life cycle is the product Product life cycle stages will influence price. Are you the high cost, high value provider Or the low cost, high volume provider Does your product have unique attributes that can not be easily duplicated Does your product have a competitive advantage not easily overcome Are you trying to buy your way into the market Be very careful with this buy-in strategy --it is often very challenging to move a low price up. Is this product a loss leader for your sales of another, more profitable product There are still more questions to consider when developing your price and you must analyze each answer carefully before determining the price for your product. Typically it is a good idea to plot your price attributes on a grid - you can visually see where you are on a grid and better assess if that is the right place to be.

Promotion includes a number of marketing communications tactics. Should you build a direct mail program is your product conducive to a printed description; do you have a good targeted mail list Can you market your product online Are traditional advertising methods print, radio, television the most appropriate What kind of budget do you have Does your product have a strong enough brand If not focus on building a stronger identity and brand. How can public relations efforts help you promote your product Can you successfully participate in trade shows and industry events to sell your product How will you craft your sales story: from sales letters to sales pitches Have you build measurements into each of your promotional vehicles Do you truly understand your market and your audience Recognize that you will need to use more than one of these tactics to launch a successful marketing campaign.

Place is how your product moves to market. What distribution channel will you use Will it be a business-to-business channel or a business-to-consumer channel Will you sell using your own sales staff, or will you outsource sales and use distributors or sales agents Can you sell your product online or must it be offline and in-person Is your market geography wide or narrow What are the implications of the answers to these questions on your marketing mix

When building and creating your marketing plan you must consider these elements of your marketing mix because they will have a significant impact positive if well planned and managed; negative if poorly planned and not managed on your products success or failure.

All small business owners go into business expecting success; not all plan for success. Ensure that your small business enjoys success by developing a strong strategic marketing plan that includes a comprehensive marketing mix.


About the Author

Kris Bovay owns Voice Marketing Inc, the business and marketing services company. Kris has worked for, and with, a range of small, medium and large businesses and has been able to help business owners focus on their challenges and improve their business results. Kris has a masters degree in business administration, with a specialty in marketing, operations, planning and strategy. For more business advice, visit

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