Saturday, September 8, 2007

Why Marketing Is A Process, Not An Event

The Most Powerful Marketing Tool Ever Created
Public Speaking Tips: How To Captivate Your Audience!

You write an ad and bid on a keyword.

Someone sees your ad on Google.

She clicks. (And Google whacks your credit card,for 10 cents or a buck or ten bucks... whatever.)

She looks at your website for, say, 10 seconds.

"Nah, that's not what I was looking for," she thinks. Or "Too expensive, I'm going to look somewhere else." Or "Too cheap, must not be any good." Or "That's nice, maybe I'll search again next week." Or "These guys really don't have what I'm looking for" -- even though you have *exactly* what they were looking for, they just didn't spend enough time to see that.

She clicks the BACK button and she's gone. Forever.

Or... if you're lucky, she might come back again, but Google charges you AGAIN when she comes back.

(Good for Google. Not so good for you.)

You know what the problem is?

It's a little bit like planting a tomato seed in the ground with a string attached to it, and yanking the seed out if it doesn't grow up into a ripe tomato plant overnight.

That $1 click is often just a ten second visit and a one-time event, but if you can turn it into a long-term process, you earn three to five times as much.

It would be nice if marketing on the web were as simple as buying a click and hearing the cash register ring, but if that's all you plan for, you're only skimming the thin layer off the top.

So if you want to fully engage your visitors, and really get the most out of all that traffic you buy, the engine that's going to drive everything is:

Email.

Email is the only way you can develop a relationship with the gal who just visited your website 10 seconds ago. It's the only realistic way to guide her through the maze of what you do and what you sell, to the point where she trusts you more than she trusts everyone else.

And it's the only way to make sure that if she needs you six months from now, that you're still on top of her mind.

Web marketing is not an event, it's a process.

[Via Perry Marshall]


Healthy Tips And Secrets
Mommy Makes Money

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This Is How You Sell T-Shirts Online

Increase PageRank Fast with Quality Backlinks
A Story of Success and The Law of Attraction

Matt Cohen figured that the millions of people who love T-shirts might love them even more if they sported personalized designs. His company, Pennsauken (N.J.)-based ChoiceShirts, makes custom shirts using a fully automated process that keeps costs low and volume high.

Cohen was no stranger to the T-shirt business when he started his company with about $500,000 in personal savings in 2001. His family had been in the business for about 30 years, selling everything from T-shirt designs to heat presses. Cohen had learned about selling online during a previous job at an e-commerce company. He sold stock designs at first, but quickly realized that offering custom designs could set him apart.

Cohen upgraded the software on his Web site, working closely with an online development company in which he has an ownership stake. The process took about four months and cost several hundred thousand dollars, most of which went to developing interfaces that connect to back-end administrative and production systems. In 2002, he launched Mother's and Father's Day shirts that customers could personalize with their own or their parents' names.

Today, customers can download any photo and place it in one of 600 templates. About 65% of ChoiceShirts' $3 million in revenues in 2005 came from the custom shirts. More recently, he has launched a system to allow customers to create designs from scratch. He says an added benefit is that offering personalized products breeds loyal customers. "There's a greater impact on the customers, and they are more likely to come back again," he says. About 20% to 30% of ChoiceShirts' business comes from repeat customers.

[Via - BusinessWeek]


My Success In Diet
Make Time for an Annual Review

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6 Common Market Research Mistakes of Small Business

Biggest IT Challenges for Entrepreneurs
Public Speaking Tips: How To Captivate Your Audience!

Whether expanding a new line or starting a business, market research for your small business is a necessary component for success. As any business owner learns soon enough, risks are part of business. With limited resources, entrepreneurs know risk needs to be calculated. Employing market research helps you sort out the risks involved.

The benefits of market research for small business range from finding hidden niches and preserving capital to building customer loyalty and identifying more business opportunities with existing customers.

Before you take the path to greater customer understanding by market research, it's important to know the common pitfalls encountered by small business. Avoid these 6 common mistakes in market research for small business.

Think It's Costly: Bob Kaden, market research expert and author of "Guerrilla Marketing Research" knows too well the challenge small business owners face to afford the costs of conducting market research.

Small businesses believe focus groups and surveys are unaffordable. Marketing research costs can range from a few thousand dollars to $25,000 annually.

Should you hire a professional or go it alone? "If you have the time and interest to learn what it takes to do effective research, there is no reason you can't execute the studies yourself at a fraction of the cost it would take you to use a professional," states Kaden in "Guerrilla Marketing Research." On the contrary, Kaden feels a solid market research professional is invaluable. Spend the time to learn what you don't know and need to know.

Try Secondary Research Only: Research comes in 2 forms: primary and secondary. Primary research is first hand knowledge you gain directly from the marketplace and often uses techniques as focus groups and surveys. Secondary research is usually published studies available online or from your library providing broad knowledge about your markets. Learning about your business and industry from secondary research is a good start but primary research allows you to target your efforts and understand customers' attitudes in real time.

Use Web Searching: The Internet has opened up a flood of business information that was once available to big companies or those with money. No doubt conducting secondary market research on Yahoo or Google saves time and money for small business. Search engines mine only a portion of the web and often the good info you need will be part of the deep web or on a paid search like Lexis Nexis. To save money, visit your local library, business center, or college to gain access to the quality information you need at zero cost.

Hit the Wall: Any sizable research project runs into the U-shaped curve. Your enthusiasm and motivation are high at the beginning but as the project progresses you reach a wall. As you start to take in more information, the level of complexity rises. At this point it's easy to lose motivation and cut the research efforts short. Those who persist soon realize it all comes together in the end. To best manage your cycle of motivation for the project, start your secondary market research by getting an understanding of your industry. Don't wait too long to get in the field and talk to potential customers.

Rely on Family Focus Group: A common mistake of new startups is asking those close to you for feedback on your product and service. Those who know you will want to guard your feelings. Friends and family make the worst possible selection of a focus group. You need to talk to real customers about the pros and cons of your offer and use your friends and family as support not market research.

Big Company Attitude: You spent years in your industry and understand customers... who needs market research? You carry plenty of baggage and preconceived notions of customers needs and wants. Test your assumptions on the market for real insight on customer attitudes and behavior.

All too often business owners will downplay the importance of gaining customer insight by market research. It's absurd how many businesses are launched without ever talking to a single potential customer. Avoid the common errors and use market research wisely to position your business for success.

Go to source.


Alkaline Diet
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Inspirational Women in Business

Biz Idea: Chch inventor's baseball cap to light world
Public Speaking Tips: How To Captivate Your Audience!

Women in business continue to be the shining light in the current market. According to the Center for Women's Business Research, female entrepreneurs generate $2.3 trillion to the American economy and employ more than 18 million people.

There are many examples of women in business success stories but we did not have to dig deep to find the truly inspirational female business leaders. The following women in business have overcome great odds and serve as a beacon for all those to follow.

Each of these examples provides varying degrees of hardship and success. Some, like former Washington Post CEO, Kathrine Graham, had no idea of the ability in her until tragedy struck. Others, like Oprah Winfrey have the spark of greatness within them. As William Shakespeare stated, "Be not afraid of greatness; some are born great, some achieve greatness, and others have greatness thrust upon them."

Read more on about.com.


Magnetic clasps - Clever Clasp.
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Ebay CEO says Web scams hurt business

WordZe This, WordZe That
Choose Your Way To Healthy Life

Ebay Chief Executive Meg Whitman on Thursday said increasingly sophisticated Internet scams were eroding the trust of online shoppers and hurting e-commerce.

She also called on industry leaders to work together more closely at a time when legitimate businesses must thwart global criminal organizations vying for control over sensitive financial data traveling across the Internet.

Whitman, who was speaking at a security conference sponsored by Visa USA, said she planned to meet this afternoon with lawmakers, whom she declined to identify, to discuss the issue.

"Security on the Net is actually an arms race in its most classic form," she said. "As we build sophisticated tools and fraud models to keep the bad guys out, the bad guys just come up with new ways to target us."

Whitman said a particularly vexing challenge is safeguarding Internet users from "phishers," who try to obtain sensitive personal information by masquerading as a trusted Web site or e-mailer. These scams, Whitman said, are eroding the trust of Internet shoppers and hurting e-commerce.

While the company has developed some new technologies to thwart phishers and other Internet scams, she said there is no single solution. One measure that would help protect businesses and consumers, she added, is more collaboration among e-commerce companies, Internet service providers, software companies and banks.

Shares of Ebay rose 36 cents to $31.39 in afternoon trade on the Nasdaq Stock Market.


Internet Marketing for 2007 - Affordable Efficiency
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Marketing Through Influence

Top 10 Ways to Peeve Your Website Visitors
Increase Your Energy

First I just want to start off with this post to let everyone know reading it that there are no secret tips or tricks in this entry. So if that’s all you’re here for, here’s your heads up to leave now.

Second, I also want to warn you that this is more of a look into the psychology of marketing online through affiliate marketing, rather than just a how to guide. I’ll try and use some examples, but it may be a bit confusing to some, or even hard to follow, so if you don’t like reading too deep, it’s better you quit now and go elsewhere instead. For those of you who are interested, bear with me, and let’s see if I don’t make a complete fool out of myself with this rather different topic.

For the last year and half I’ve been doing a lot of reading and studying in the dark arts of marketing. In the beginning of my curiousity journey, I more or less just figured I’d touch up on some topics and use whatever I learned to apply to internet marketing. Well, that didn’t go as planned, at all.

Instead I found myself getting deeper and deeper in these out of the box sort of creative marketing theories and ideas that began brewing in my head on how to take a rather simple idea of marketing online, and turn it into a tool rather than just an idea.

When I refer to “studying in the dark arts of marketing”, I’m not referring to black hat seo or any type of super gray hat area. The things I’ve been learning and creating my own spin on have taken a profound effect on how I look at target markets and potential customers with whatever offer or campaign I’m running.

That doesn’t mean I use this all the time, but more or less on more challenging campaigns. The ones that people say “oh that’s too hard for me” or “there’s no way you can do that”. Those are the best challenges in the world for me, because that’s when the true mad scientist of my inner self comes out to play (in a non-creepy way though).

Almost every affiliate or webmaster I speak with or help out has a one track mind. In their minds it’s all about the following:

  1. Find a niche
  2. Build a page/site
  3. Drive traffic
  4. Convert

That’s fine and all, and works great too, but where’s the fun in that? Aside for just fun and challenges, without having a profound understanding of your target market, you are potentially losing out on a ton of would be or could be customers. Even if it’s just a simple blog style site, where a conversion or customer counts as just a clickthrough on your contextual ads. Some people can say that if you use the correct analytical apps on your sites that’s the best data to have. I agree, analytical data is a big bonus to help you out, but it is definitely not the only thing you need, or even the secret to success with monetizing your sites. I see them as what the “depth finder” hardware is on a boat when you’re going fishing, to see where all the fish are in the lake, but that doesn’t mean that you can just toss in any old type of bait and poof, instant fishing success. I’ve tried that, and you get the same damn results as you would just casting at any spot. You have to know your fish in that sense. Alright, let’s take a step back from fishing before I confuse you and myself at the same time.

So let’s say you know your users, and swear by it. For example, you’ve got a blog about designer handbags. Which is a big seller in stores and online, and almost every woman around loves that type of stuff. Great. So you say that you know your demographics and target market. The broad approach would be to target women between the ages of 16-36 in the USA. So you’d probably do some research for the keywords. Well, congrats, because you’ve already failed my test and proved my point that even though this process works, pretty well in fact, you are still losing the upperhand on your potential targeted market. What I mean by this is that in order to gain max profit from your traffic, you have to control them, but in a way so that they feel like they are making the correct decision, and that you are merely just giving them the facts and letting them make the decision on their own, when really, you are the one in complete control. And this is where we come to the topic.. Influential marketing.

What is Influential Marketing exactly? It’s when you use persuasive techniques to control the masses on a broader scale, short of saying “buy this” or “click this”, but instead pushing a crowd or someone to go towards the red door instead of the blue one by convincing them that the red door holds the key to all of their dreams and desires, whereas the blue door is a door to evil and disgusting things, or hell, just say the blue door is the office of the IRS, and don’t say anything about the red door, and I will bet they choose the red door.

Some people may think this is more deceptive than truthful. Well, you’re probably right. It’s definitely not a conventional approach by any stadard list of ethics, but guess what. These are the marketing approaches being used everyday with tv commercials, blog and program reviews, and almost every type of standard advertising within the US. I know this sounds more like a conspiracy theory than a real aspect of marketing, but I can assure you, it works, and it works very well, and isn’t even all that tough to do. There are a few names for this. The best is labeled as “propoganda” or “spin”, because that’s what all of these psychological marketing topics are broken down from. The art of spinning something one way in order to get people to think and believe another. The approach almost everyone uses right now is advertising the red door to get people into that red door. But what if you advertised the blue door as a way to get people to think “wait a second, I know all of this stuff about the blue door, but how about the red door, what’s in there?”… and in turn they think they’ve made the decision themselves to choose the red door, but really, you’ve spun it in your favor so they go that route.

Now remember. No matter what approach you use, nothing is 100% accurate and fail safe. But by adding another level of control in your favor, you can use that to your advantage to persuade your users to make it appear as if they have an option, but really they don’t have much of it.

This stuff may sound very easy as I explain it, but I can assure you it isn’t. I’ve read close to 20 books about it, from authors who aren’t even alive anymore. I’ve tackeled it from so many different perspectives and constantly learn more and more new things, and keep taking those and using them as influencing techniques to my own unique ones. Sounds confusing, I know, I’m semi-confusing myself too just speaking about it, and there were also many days where I felt like I was going nuts from trying to consume so much of this stuff in such a short period of time. Just because I’m 26 years old, have no college education, and a strong dislike for school doesn’t mean I don’t have what it takes to read material that most other psych majors or masters students are learning, because for them, this is just reference, but for me, this is a much more in-depth look into how people work, how their minds work, and how to persuade them to whatever tune I choose for them to follow. That’s why I refer to this as learning the dark arts, because while something like this can most definitely be used for something good, the power it weilds for something bad, well, just look at what happened in Germany in the 1930’s. Well, maybe not that extreme, but if you can get yourself to be a master at this stuff, you can get anyone to do just about anything you like, I kid you not.

I’ve tried some of my less powerful techniques in person, nothing business related, just as a test, and some of the results were unreal. Enough so that I literally felt like some evil wizard with hidden powers. Let’s not forget that traffic isn’t just numbers on your traffic reports. They are actual people, with brains, whether or not they are in control is their problem and can work to your benefit.

For PPC or SEO there are three types of keywords we generally look for. The first is research, which is the most common. The types that would fall under the “broad match” factor. These are people who are either doing research and looking for answers, so of course they will generate the most search volume for a particular niche. The second type is the in between user. These are the “phrase match” with a twist of the “broad match” as well. They are still doing research, but most likely at a more advanced level, still not the best type to attract for conversions, and definitely in need of coaxing and selling. But then you have the cream of the crop type. These would be the “exact match” types. The ones who are in the zone. They are searching for the best deals or better yet they are in the “buy zone”. Not much coaxing or selling needed for these types, they literally have their credit cards out and are ready to do some purchasing. Well, with influential marketing, and some spin, you can turn the first two categories of users into the “buy zone” type just so long as you aren’t overly aggressive or blatantly obvious in what you are trying to do.

I’ve seen this stuff for years. The ebook assholes do it all the time. But their approach is more car salesman or snake oil than true persuasive or influential marketing. Because they just trick you until you read their stuff or go to their seminars. They don’t actually follow through, and they more or less put pressure on you causing you to make a decision you probably don’t want to make. This is not the type of marketing I am referring to at all. Again, you do not want to come off as a salesman of any type. You don’t want to be looked as or thought of as a politician, a salesman, or anything else people make slimeball references to, you want to appear as a saint, as someone who knows their stuff and is respected for it, be as angelic as possible. Never let them know your true cruel intentions of getting them to do as you like or buy or click what you want on your websites.

[Via Aojon.com]


Device makes pet feeding easier
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Content Rich Creativity

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I Do Not Use Credit Cards

Six ways to keep your business alive
Tips And Secrets In Diets

I have not used a credit card in over two years. So far, I have yet to find myself in a situtation where I had to use my credit card. (I still have one, active, credit card account. I keep my card tucked away in my wallet. I’m not sure it actually works anymore. I do not plan to find out.) I do not advocate closing credit card accounts. I have an account that is open and in good standing. I just don’t use it. What have I learned about NOT using my credit card?

Ninety-nine percent of the time, a debit card works just as well as a credit card. (Please, no comments about the security features of a credit card vs a debit card. Evil people will do evil things with whatever tools they can find. Every single person on the face of the planet is one step away from having all of their financial information exposed, exploited, and abused. If you entertain the idea that you are somehow “safe” from the realities of identity theft and fraud simply because you use a credit card, you are sadly mistaken. The true pain of identity theft has as much to do with the “violation” as it does with the amount of money stolen. Many banks are stepping up to the plate to give the same protections to debit cards as they do to credit cards. Be smart, shop with reputable people, and cross your fingers.)

Writing a check or spending cash at a grocery store will make you feel one of two things: Foolish OR Empowered. I love to stand in line, with people behind me waiting to check out, and count out my exact change to the cashier. Contrary to popular belief, this takes just about the same amount of time as it does to swipe a card, grab a pen, sign a receipt and put the card back in your wallet. Also, spending $100 in cash “hurts” a little bit more than swiping a card for $100, and it keeps me disciplined.

I have reserved automobile rentals and hotel rooms without any hassle using my debit card. I then pay my bill in cash or with a check.

I never get a bill from a credit card company.

I never have to worry about late fees, lost payments, finance charges, messed up accounting, or interest rates.

I miss out on cash back, rebates, and credit card rewards. Oh well.

I have not found that many places give discounts for using cash. In fact, most places would rather that you use “in-house” financing. But, in person-to-person transactions, cash rules. I’ve paid for auto washes, yard work, and plumbing with cash, and received a discount each time.

Paying cash for a dinner with a group of friends is always interesting. In almost every case, if I pick up the check, it starts a conversation. People are simply amazed that I don’t use plastic. Some are actually “offended” by the fact that I don’t take advantage of the “float”. I’ve had more than one person tell me that I’m “crazy”. On the other hand, I’ve had a bunch of people say, “Man, I’d love to live that way. I use my credit card way too much, I’m behind, I’m broke…”

It feels cool to have some real money in your pocket.

Did I mention that I get no bills from credit card companies? Oh yeah, I said that already. Just checking.

I have tried several “cash management” systems, but an old fashioned money clip works the best for me. I wrap my “folding money” around my license and my debit card, and I’m good to go. I usually just leave my wallet in the glove box.

I use online bill pay and I only have to write about 6 paper checks per month. I’m going to move to a system where I pay our daycare provider via online bill pay, and I’ll be down to 2 paper checks per month.

People tout the “organizational” benefits of credit cards. I simply keep receipts and bill stubs, and I have my online bill pay records for taxes.

Final word: I really, really enjoy the freedom of not having to use a credit card. I like having and using actual money. Truth be told, I enjoy being a bit of an “oddball”. Cash rules!

Go to No Credit Needed Blog.


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Immigrant Entrepreneurs Fuel Growth

How To Make Wads Of Cash As An Online Dating Coach
Best Diet's Recipes
Immigrant entrepreneurs are starting businesses at a higher rate than native-born residents, according to a new study released Tuesday by the Center for Urban Future, a New York City-based think tank.

The study, which focused on immigrant entrepreneurial activity in New York, Los Angeles, Houston, and Boston, found that immigrant entrepreneurs are becoming increasingly powerful economic engines for big cities. Among other sectors, immigrant entrepreneurs are stimulating growth and creating more new jobs in food manufacturing and health care, the study found.

Despite that impact, tapping into the economic potential of immigrant entrepreneurs will require far more attention and support from policymakers, business-advocacy groups, and community development organizations, the study's researchers said.


Getting on Board With Online Meetings
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Routine vital for work-at-home set

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How To Increase Sales With Telemarketing

Is Hef really having a better time at the Playboy Mansion than you are at home?
Daily Diet's Tips

First - the real key to effective telephone marketing is structure and organization. Winging it is a real bad idea. A script, an outline, notes, flip cards, some written tools to help you stay on track are important. The most experienced telephone selling professionals in the country use scripts and notes.

Second - courtesy is a paramount of importance. Remember that the person on the other end of the phone can't see you; they can only react to what you are saying and how you're saying it.

Third - recognize that some people will not respond well. They'll cut you short, even hang up on you. You'll just have to be okay with that. Don't take it personally. Remember people throw out your mail pieces unread too. You just don't have to be there to see it.

Fourth - practice makes perfect or at least better. You need to give yourself the benefit of at least twenty or twenty-five calls of a particular type with a particular offer before even beginning to be judgmental about yourself, your skills or the results. If you've never used a telephone this way before you'll be understandably uncomfortable with the process.

It's important to remember that just about everything you now do well was once difficult and uncomfortable for you. Stretching comfort zones and mastering new skills is an important reoccurring part of living to be enjoyed not feared.

Learning telemarketing skills, mastering them and being able to teach them to others is a way to greatly enhance your personal worth and be able to increase the sales of profits of just about any business your involved with.

Unfortunately, I've discovered that many businesses don't like using this tool or because of the DO NOT CALL LIST, they think they can no longer use it. And in many applications that is correct.

But there is one application that every business should 'legally' be using the phone for in order to grow their business.

Dan Kennedy, http://www.dankennedy.com/


Toxic employees
How To Make 22 Million Dollars A Year From A Clubbing Website
Ready to Launch

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Kissimmee inventor hooks up with Haier

Surf's Up!
Self Growth And Good Improvements Every Day
A Kissimmee inventor who has created what he says will be the first energy-efficient clothes dryer announced this week that he has reached a joint-development agreement with appliance manufacturer Haier America.

Michael Brown, a former appliance repairman who developed a hydronic heating element by tinkering in his garage, also said his 2-year-old Orlando company, Hydromatic Technologies Corp., has reached $1 million in private investment.
"We're looking pretty good," Brown said.

Hydromatic Technologies hopes to have a Haier dryer on the market in 2008. Haier America is the U.S. division of Haier Group, a multinational appliance and electronics manufacturer based in China.

Haier is interested in developing a 110-volt Hydromatic dryer for the apartment market, Brown said. "Our Hydromatic technology significantly reduces the time it takes to dry clothes using 110," he noted.

Hydromatic Technologies also is in talks with appliance manufacturers Electrolux and Bosche, which are interested in Hydromatic's technology for their high-end dryers, Brown said.

Hydromatic is the first company to adapt a hydronic heating system for use in a dryer.

The mechanism substantially reduces the amount of electricity needed to dry clothes by using heat transfer from a nontoxic, odor-free, food-grade fluid contained in a pipe.

Currently there are no clothes dryers on the market that meet the government's Energy Star rating for energy efficiency.
Good Diet's Tips
Making Money Naming Domains

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Franchisng Education - Does It Work?

Making Mad Money on eBay
The Way To Lose Weight

NEW YORK (CNNMoney.com) -- With many franchisors capitalizing on the convenience trend, you can find services that help you do everything from cooking, cleaning, day care and even teaching your kids some shortcuts to get ahead in their toughest classes.

One of the latest such franchises, Math Monkey, aims to teach kids, aged six to 12, concepts based on the principles of Vedic math.

Vedic Mathematics" is based on an ancient Indian system of mathematics, which was rediscovered in the early 1900s.

The Vedic math system of calculation allows problems to be solved without calculators, pencil or paper, based on sixteen formulas.

"It's a way of looking at numbers and thinking about numbers that really illuminates the entire system of mathematics," said Kirsten Fisch, president and CEO of Math Monkey.

Fisch, who has a background in early childhood education, founded Math Monkey Knowledge Centers in September 2005.

Now Math Monkey, which claims to be the only supplemental education franchise dedicated to teaching kids Vedic math, is becoming increasingly popular.

Since the business model started to franchise in the summer of 2006, there are currently about 20 franchises in Florida, Georgia, Missouri and California, but they hope to get up to 300 locations by the end of 2009.

Fisch insists that Vedic is not a new trendy way of teaching math. "Math is everywhere, it's in everything we do," she said. "I don't think there is anything trendy in that."

But with all the hype surrounding Vedic lately, one can't help but wonder if the buzz might soon fade.

When a fad fades

Other franchises that have sought to capitalize on a single trend have had mixed results in the long run.

Of course few franchises last forever. Singer Sewing Machine, Super Value Stores and the Schwinn Bicycle franchises all enjoyed a prolonged heyday before closing their doors and becoming relics of another era.

"As the economy has changed and we have increasing numbers of working parents, you've got issues related to childcare. And clearly that's a phenomenon," said Matthew Shay, president of the International Franchise Association.

The rise of convenience-based franchises fills a need for consumers. "We've gotten accustomed to immediate gratification," Shay said.

And the increasing number of learning centers reflects the pressure on the marketplace to deliver solutions, he added.

In the long run, if a business succeeds in making life easier for you, then it has a good chance on success, according to Lori Kiser-Block, the president of FranChoice, a franchise consulting firm.

"Convenience is hot," she says.

But for those looking to invest in a franchise opportunity, a solid business plan and financial stability is more important than a hot new concept, Kiser-Block warns.

A successful franchisor must be able to re-invent the business model to stay current. For example, some of the more successful franchises in the once-hot tanning segment have evolved into spa services, which are more of the moment.

"Those franchisors figured out a way to stay in touch with their customers," Kiser-Block said

BusinessWeek.Com


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Want to Close the Deal? Try Chatting with Customers Online

Personalized Baby Blankets
Easy Diet's Recipes

A weekly look at the latest products and services designed to help you run a better business.

E-commerce businesses, like their brick-and-mortar counterparts, face the challenge of converting browsers into buyers. But because the Web does not allow for face-to-face interaction, it has historically been much harder for an e-retailer to offer the same level of service that customers can find when they walk into a store.

A new Web-based service, ZaZaCHAT, allows e-retailers to provide live help to website visitors via online chat. The tool lets customer-service representatives communicate directly with customers, answering questions about products or making recommendations.

The service also provides website owners with tools to monitor their traffic and examine the demographics of their visitors in real time. When customers visit a site, ZaZaCHAT gives the retailer their location, IP, host name, and the URL of the site from which they were referred.

A beta-version of ZaZaCHAT is available for free. Once the product is out of beta, a limited version will be offered for free, while a PRO version will cost $24.99 per month per operator.

Online Retail Made Easy

For entrepreneurs who need help developing an e-commerce website, Verio recently released a new version of ShopSite, its Web-based shopping-cart tool.

ShopSite 8.1 enables retailers to quickly prepare their websites to complete transactions with customers using multiple payment-processing services such as PayPal, Authorize.Net, and WorldPay. Because ShopSite is compatible with Google Checkout, retailers can also accept credit-card payments without having to obtain a merchant account. ShopSite 8.1 can easily be configured according to the Payment Card Industry Security Practices guidelines, which ensures credit card and other information is kept safe.

The software also provides real-time FedEx shipping quotes and makes it easy for retailers to list the merchandise in their Shopsite store on eBay.

A basic version of ShopSite 8.1 comes preinstalled with Verio's Hosting2000 and Windows eStorefront hosting plans or can be added to other Verio hosting plans for $9 per month.

Track Your Sales Force

If one of your New Year's resolutions is to improve the level of service your staff provides, you might want to look into BlueService, a software package which helps businesses track, manage, and schedule their service teams and expenses.

BlueService, made by BlueFolder, a Colorado Springs, Colo.-based software firm, lets managers view all employees' schedules at the same time and notify their team of new or changed appointments via text messages on their mobile phones. The software package lets users track and prioritize appointments, expenses, comments, and history for all service requests.

BlueService, also provides a customizable customer and contact database. Information about labor and other service expenses can be easily exported from BlueService to the accounting software QuickBooks.

In addition, the software lets a business create a customer portal, which allows customers to submit requests, receive e-mail confirmation, or check the status of their request directly from the business' website.

Monthly fees vary based on the number of users and features needed, but no annual contract is required. BlueFolder is waiving setup fees through the end of the year.


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