Getting Past Your Business Launch

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If starting a business were easy, everyone would do it. But they don’t. Only those of you who know deep down inside you're entrepreneurs at heart will ever take these steps--even if you’ve denied that entrepreneurial spirit burning inside you for a long time.

Using that burning desire to grow your business, however, is a far different task from simply lighting it. Most people start with the odds stacked so much against them that it’s difficult for them to fan the fire beyond the first few months or years. Here are a few pieces of advice I can offer to help you keep your new business growing in size and profit:

1. Hire people who are better at the job than you are. It’s a fact that companies are built by people, and the best people build the best and most profitable companies. Put simply, great employees may cost you 20 to 30 percent more in wages, but they can be twice as productive as mediocre employees. Invest in good people.

2. Place high urgency in everything you do. Always do everything you can today. When I started each of my businesses, I'd work constantly until I just had to go eat and sleep. Too many people treat their businesses as nine-to-five jobs. Never put something off until tomorrow if you can do it right now.

3. Get customers coming back. The road to profitability is through repeat business. Too few business owners set themselves up for long-term success. Your business grows when you add regular new customers on top of existing regular customers. Think of it this way: What if every customer you ever got stayed for life? How many regular buyers would you have?

4. Make decisions quickly. New companies don’t have the time or resources to stand still. General H. Norman Schwarzkopf once said to me, “When placed in command, take charge.” He also believes it’s better to make a decision and move than it is to stand still.

5. Deliver more than you promise. If you tell a customer it'll be three days, deliver in two. If you think it'll be two hours, say three hours and surprise them. This is the best form of marketing ever.

6. Price yourself for profit. Don’t ever be the cheapest. You're the little guy; you don’t have economies of scale. Big companies can make up in volume what they lack in margin. You can’t.

7. Never spend a dollar you don’t have to. You don’t need a new desk, you need a cheap desk. Too many new business owners go and buy the best stuff because they think image is important. Listen, when you get profitable, you can have a big mahogany desk. Right now, just get a desk.

8. Set a big vision.Start Small, Finish Big should be the title of your book. Don’t aim to be the best dog trainer in Montana--aim to be the best in the country. Remember, building a business is a 10-year plan, not a one-year plan.

9. Marketing is math. Don’t ever let an advertising sales rep teach you anything about marketing. Reps will say dumb things like, “Half your advertising works and half doesn’t--and you’ll never know which half.” Rubbish. If an ad that costs $100 makes you $100 back in profit, it’s a good ad. One other tip: Image advertising doesn’t make sense when you're not yet profitable.

10. Learn to sell. There's nothing worse than a business owner who isn’t willing to sell--or even learn to sell. No company makes money unless someone sells something, and you can’t just rely on people you hire to do the selling for you. If you want to grow a profitable business, you’ve got to learn sales yourself.

11. It’s simpler than you think. Before most people even go into business, they work it up to be far more complex than it really is. Business is very simple: Sell at a profit and keep at it. Overcomplicating the process won’t help anyone. If your business seems too complex, it probably is--so make it simple and watch yourself succeed.

Remember, you have a lot to learn--and that’s a good thing. You'll make mistakes. Just try to make them small ones at the start. Never bet the ranch on one deal.

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Brad Sugars is Entrepreneur.com’s Startup Basics columnist and the founder of Action International, a business coaching franchise.

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How to Delegate Effectively

http://eat-healthy-every-day.blogspot.com/

Many small-business owners believe they can save time by telling their employees both what to do and how to do it. After all, in most cases they initially had to do all of the jobs now held by their employees, so it makes sense to save them the effort of trying to figure things out for themselves…right?

Wrong. Delegation is a better approach, because it launches employees into effective, independent action and saves time and resources in the long run. Each situation and assignment is unique, but there are three simple yet powerful steps that you can take to delegate more effectively:

1. Understand whether you are making a request or issuing a command. A request allows the person to say, 'No, thank you,' whereas a command is not optional.

2. Be sure to make your request or command clear by including the following points:

The task you want done.
The reason it needs to be done.
When it needs to be done.
What resources (people, dollars, technology) you are making available for its completion.
What you expect the final product to look like.
How you will make yourself available to answer any questions.
An agreement on a midpoint check-in.

Faulty assumptions in any of these areas can result in problems and delays.

3. Don't skip your midpoint check-in. If, at that point, you find the person or team way off base, you may be tempted to micro manage the remainder of the project or task. Don't. Instead, reassess whether you made a crystal clear request and whether your people are capable and motivated. If you need to clarify your task then do so. If your people are not capable and motivated, then reassign the task.

Delegating effectively helps you make the most of your resources, allows for greater overall productivity, and launches your employees into effective, independent action.

David Peck
Founder
Leadership Unleashed
San Francisco, Calif.

From BusinessWeek.com.

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Internet Marketing - 5 Simple Ways to Improve Your Site

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Internet marketing involves more than getting traffic to your site. Sometimes the smallest things can have the biggest impact. The following five actions you can take to improve your Internet marketing and Web site are simple and often over looked when creating or marketing a site.

1) Create a unique 404 error page.

What is a 404 error page? It's the page you see when someone clicks on a broken link or a page that has been renamed. When that happens the site visitor will see a standard page that simply tells you the page is no longer available. It has no thrills, no other links, no branding and above all, very little helpful information.

The page usually starts off with these words:

The page cannot be found.
The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Your unique 404 error page should look like a regular page of your site. It should include your site's header, footer and navigation bar so that the site visitor can easily click on another area of your site. The content of this unique 404 error page should contain text explaining that the page selected is no longer available along with contact information so the site visitor has the option of emailing or calling your company.

An example of our 404 error page can be found at: http://www.eplusm.com/404.html.

2) We value your privacy.

This simple four word sentence can have a tremendous effect on your email or form conversion ratios. Be sure to have the sentence, or at least the word "privacy" linked to your privacy statement.

Use this sentence next to any email form on your site or on your contact page. Clearly and simply stating your privacy policy assures the site visitor that you will not sell, give or trade their email or personal information to a third party.

While a privacy page is standard practice for most professional site builders, lawyers usually have their hand in writing a company's privacy policy. That results in having the privacy policy looking like a long legal document.

Using the simple sentence with a link to the privacy policy gives the site visitor assurance that you care about their privacy without having a long explanation.

3) We vs You.

Re-read your home page copy and make sure it is customer focused text. Customer focused text is text that focuses on the customer and not YOU. When you re-read your home page content see how often you use the term "we, us, or our" rather than "You". If your text reads something like: "We offer bla, bla, bla," or "Our services includes, bla, bla, bla," then it is focusing on you rather than the customer.

4) Email Signatures.

Create standard email signatures for ALL your employees. Anyone that uses the Internet in your company should have a company standard email signature.

What's an email signature? Did you ever notice that at the end of some emails you will see not only the email creator's name, but their phone number, fax, number, company name, logo, Web site address, etc. It's amazing how easy this is to do and how many companies simply over look it. Or they let everyone do their own thing.

Having the company's contact and Web site information makes it easy for the recipient to contact you or visit your site. Making it standard email signature improves your overall branding strategy.

5) Call to Action.

A call to action is a statement that asks the site visitor to do something. Two of the biggest mistakes made on a Website is not using call to actions or using the wrong call to actions.

You have probably been on sites that do not give you a clue as to what to do next. They have text and links but nothing that tells you to learn more, buy, compare, read, or call now. Look over your site and see what call to actions are on your site. Try to view it as a first time visitor and create a scenario or action you want your site visitor to take.

The most common and most boring call to action is "Click Here". Sometimes it's unavoidable or it's the only phrase that makes sense, but consider using other statements. Instead of "Click here" use words like learn, save, read, compare, etc.

Call to actions are usually linked to another page on your site. This is a great opportunity to use a keyword in a link on your site, which helps with search engine optimization. Use the keyword in the link for your call to action.

These five suggestion are basically simple things to do that can help improve your site overall. They are often over looked but can prove to have a tremendous effect on your site.

For one of our client's Web sites we suggested item number 2, adding "We value your privacy" just above their email form. The sentence was linked to their privacy policy. The link was hardly used, but having that simple statement was all that was needed. The added statement increased their form's conversion ratio by over 250%.

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About the Author: Patricia Hughes is founder of ePlus Marketing and has over 11 years experience in Internet marketing and over 20 years experience in marketing. To receive the ePlus Marketing monthly newsletters and BLOG - both packed with additional Internet marketing tips and suggestions - visit our site as http://www.eplusm.com.

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